Benefits Counselor in New York, NY at Signature Consultants

Date Posted: 7/9/2020

Job Snapshot

Job Description

Benefits Counselor:

Signature Consultants has an opportunity for a Benefits Counselor. Our client is seeking an individual for their inbound call center educating and assisting participants on Health & Benefits Enrollments for the 2021 plan year. In this role the candidate must be able to deliver an exceptional customer service experience utilizing key soft skills such as empathy, willingness to assist participants, and communicating a friendly, helpful and patient tone. This is a high volume, fast-paced environment.

Responsibilities:

  • Able to work in multiple systems/technology at once
  • Expectation to be a knowledgeable expert, utilizing available tools to assist participants
  • Anticipate difficult questions and discussions around benefit cost increases, coverage decreases and questions about benefits in general
  • Commitment to be here through the full assignment
  • Thorough training curriculum provided to colleagues
  • Coaching and constructive feedback will be provided

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the ninth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 28 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Signature Consultants is the parent company to Hunter Hollis and Madison Gunn.